Armchair CEO on FastCompany.tv

A while ago I ragged on Robert Scoble (almost silently because, let’s face it, who read my tripe?) because he was talking about marketing and startups and worked at Microsoft. See the oxymoron there? Working at arguably the most powerful corporation in the world (yeah, they know the backdoor codes for every copy of Windows) … Continue reading “Armchair CEO on FastCompany.tv”

A while ago I ragged on Robert Scoble (almost silently because, let’s face it, who read my tripe?) because he was talking about marketing and startups and worked at Microsoft. See the oxymoron there? Working at arguably the most powerful corporation in the world (yeah, they know the backdoor codes for every copy of Windows) and giving advice about marketing and startups – one thing that Microsoft has legions of people working on and the other hasn’t been a feature of Microsoft since the seventies. I remember disagreeing with Robert (from the comfort of my chair) at the time with an indignant “What the hell does he know! but I have to accept that the guy is an expert at what he does. And defining the ‘what he does’ becomes important.

When Robert left Microsoft to go to a short gig at Podtech, he said that working for a startup was exciting. Fair enough, Robert, this still isn’t what most of us were doing from day to day. We were running our own startups.

So, not long after, Robert moves to FastCompany.tv as the Managing Director and that’s his first real experience of a startup. He’s got an established brand (no matter what you may think of Fast Company), he’s got some funding, he’s got the A-list blogger hype machine and he pulls in some old pals to help him. He has advantages that most startups never have (yeah, start again by being a nobody, having a 300 sq ft office, 5 employees who have just been laid off from the last bit of work, £10 000 in your personal savings and no clients – you have enough money to pay salaries and taxes for one month and that’s your nest egg gone – now tell me it’s hard work).

So he gives it a go with all of this.

And it’s a disaster.

I’ve yet to finish a Scoble video because halfway through I just click off. Is this attention deficit on my part? I guess I can take the blame?

Tyme White writes about the recent stink with Fast Company, Loren Feldman and Shel Israel:

“The core problem, in my opinion, is that Fast Company picked the wrong people to accomplish their goals. These people are probably “good” people (nice, kind, considerate, etc.) but they aren’t placed in positions where their strengths would benefit the company. There isn’t a system in place to overcome their weakened positions. It is my opinion if people were placed in positions they were more qualified to fill, these issues would not have happened in the first place and now that they have, they would be mitigated.”

What’s my take? I’m broadly in agreement with Tyme. Robert Scoble is an A-list blogger and he has enough interest from the net to make someone a shedload of money. But why put a ‘producer’ in a ‘manager’ position if not just for the kudos. The recent hubbub with Shel Israel just highlights how Robert isn’t a hiring manager (and Shel doesn’t have a thick enough skin yet to take the criticism that being a public figure buys you.). You want to be an internet sensation, you have to be able to take the hits too. Robert has, for the most part, weathered most hits but it seems inevitable to me that his idle boast of ignoring 17000 people on Twitter is going to bite him in the ass at some point in the future. You can’t manage a company and fulfill the ‘legend’ of Robert Scoble. Not just because there isn’t enough time but because only one person can fulfill that legend and he’s not a manager (yet).

Of course, I’m a classic armchair CEO pointing out the discrepancies in someone else’s work and I’m 100% sure that my own little companies bring in a small percentage of the revenue required to keep FastCompany.tv ticking over so there may be something I’m missing. I know my brand sucks.

22/100 If I Were an Advertiser Today

#21 was listed separately on Lategaming If I were an advertiser today, I’d be nervous. I’m talking from the point of view of being a producer or seller and that I have a product or service to advertise. There’s probably more choice in the methods of advertising now than there ever has been and to … Continue reading “22/100 If I Were an Advertiser Today”

#21 was listed separately on Lategaming

If I were an advertiser today, I’d be nervous.

I’m talking from the point of view of being a producer or seller and that I have a product or service to advertise. There’s probably more choice in the methods of advertising now than there ever has been and to my mind they are becoming increasingly less effective.

Dead Tree
I’ll tell you right now. Junk mail I receive goes in the recycler. I don’t look at adverts in magazines. I don’t look at billboards for product advice. I do look at billboards for event advice however, like a robot turning up at W5? My kids would love it. A Wedding Fayre? Her indoors will love it. A Tech conference? Yeah, sure, though my expectations will be low.

Zombie Hordes
Unsolicited commercial email, and much of the solicited commercial email just goes straight into the trash. Being spammed with ‘articles’ written by small-time CEOs doesn’t inspire either. If you’re emailing me something, make it content and make it something I want, not something I might be interested in. I’m not interested in offers of free laptops and phones, performance enhancing drugs or business opportunities where I get a commission on vast amounts of money being transferred from one place to another. Figure it out.

Jaded Eyeballs
Does anyone pay attention to commercials on TV? What about adverts on web pages? I don’t even process them these days. The only ads I watch on TV are Apple adverts because I’m a sucker for Apple. I don’t look at or click through on most adverts on web sites. Sponsors links are different however – so make your advertising targetted and relevant and make sure they’re relevant to the web site I’m on.

Conversational Media
Advertising via Blog seems to be just dishonest in some ways. Sure, I might rave about Rickshaw but that’s because I’m using it every day. It’s a product created by me and my friends (my input is solely advisory). But what about companies that give free product to bloggers? Or pay them? Or for journo-bloggers who get paid to write reviews? I think there’s a line to be drawn. If it were me I’d provide product to a group of bloggers and tell them to be honest. Because if you’re not in this to be honest in your business then why even bother. Mr Mulley has a recent post about fakeblogging which is being seized by PR houses who see it as a quick way to generate some buzz. Is this much different to the online viral campaigns being created by movie producers to support their releases (Cloverfield had one)?

Something new and exciting?
It’s not my job to think of new and exciting ways to advertise? Uh, yeah, it is. Ways that would appeal to me? The biggest issue of any business is awareness. The number of people who told Mac-Sys they were so happy to hear about a Mac Service Provider in Northern Ireland but they’d never heard of the company before. And the number who were referred from PC companies was startling as well.

You also have to consider the potential damage that unsubstantiated word of mouth can cause and you have to wonder why people have such negative things to say. That’s why it’s important for a business to engage with bloggers who have an opinion. Not so bloggers can get special treatment but so the company can show that the rumour is false and that the real performance of the company cannot be judged by mutterings from a couple of guys. I have no idea why Andy’s friends told him not to go to Mac-Sys but I would hope that Andy’s experience with us has shown him a little insight into how we work with every customer. As it happened, Apple and Mac-Sys worked together to provide a solution that was palatable to all. Not every situation will play out like that but engaging a company directly should always provide some sort of palatable result. Not everyone may be happy with the results but there’s been a miscommunication if people are badmouthing you – you’ve obviously not communicated the message correctly (or, in many cases, the individual is too angry to listen and in my experience the anger is usually at themselves but directed at others.)

If I were an advertiser I’d not waste money on TV or Radio. If I were hosting an event I’d put the event on billboards. I’d definitely start a blog and do detailed breakdowns of the products and services. I’d provide free samples to bloggers and ask, not bargain with, them to write honest reviews. Engage with bloggers, challenge their assumptions, respond to their blog posts and take on board their criticisms.

[Chris Brogan’s 100 topics]