Is iPhone ready for your company? At least three firms we spoke with â€” including Kraft Foods and Oracle â€” think it is.
The big iPhone lessons are: It’s more than just another device; it drives business culture change; it gives employees freedom to choose their own tools; and it changes the support model to self-service.
The biggest obstacle to Macs and iPhones in the enterprise has always been the IT Department. Back when I was working in corporate IT, the word Mac was treated with disdain even though my older model Mac OS X-sporting PowerBook G3 easily beat any of the Windows 2000-equipped DELL Latitudes that we were supplied with. Speed? Check. Battery Life? Check. Compatibility with our network? Check. Ability to access our servers? Check. The fact it ran a UNIX and had a great Java layer (at the time) just sealed the deal. I’ve never been one to just put up with technology because it’s supplied free of charge to me. I spent my own money to be better at my job.
Look at the lessons above which Forrester Research has highlighted?
It drives Business Culture Change
It gives Employees freedom to choose their own tools
It changes the support model to self-service.
Is it any wonder that IT departments are resistant. These things would actually require several things off any established (entrenched) IT department: value, user-centred care and possibly budget-reduction.
Looking at those items as a CEO, they’re obviously going to be attractive. Looking at them as a CIO, they’re a nightmare. Very few CIOs (and none in Northern Ireland that I’ve ever met) have worked hard to reduce their annual budget. Cost reduction is a bit of a sham – it’s all about finding lower cost (cheaper) tools, shaving pennies off the budget rather than finding real value.
I’ve talked about this before. Forrester is agreeing here. You’ll make real savings, you’ll have happier users, you’ll see increased productivity.