Forcing Serendipity: not the oxymoron you might imagine

13 years ago, while the economy was in the grips of the inexorable slide into recession, I wrote a short article about them need for entrepreneurship in the face of adversity. In this current world, restricted by pandemic conditions, this is probably needed more than ever.

Here’s a sub quote by John F Kennedy (the journalist, not the President):

Enterprise and entrepreneurship are the antidote for unemployment and recession. Encourage people to use computers and broadband to beat the recession, they can work for anyone from anywhere. They can create businesses based on anything from selling stuff on eBay to using their intelligence to write, provide consultancy services or develop technology. This is the way out. Failure to provide them with the tools is economic sabotage. Let’s hope intelligence prevails.

In a Covid-restricted world, none of this is surprising. We have had the technology, if not the means to provide everything that’s been asked for and with business leaders claiming that productivity is up when workers are working from home, this could be a rare opportunity.

But it’s not all roses.

One of the things I’ve noticed from working and studying from home exclusively for nearly a year is that there is a noticeable decimation of serendipity. Those moments which can be inspirational are not happening. The water cooler moments. The flashes of inspiration when two workers collide. We can do our best to emulate these however through direct intervention, even when the only facetime we get is over a videoconferencing call.

My solution when working with startups and larger companies is that serendipity can be forced. This isn’t like trying to force creativity – and yes – I’ve been in the room when a senior manager has walked in and demanded everyone be creative for the next two hours, as they’ve just brought in the sandwiches. You can’t force creativity (it’s a muscle, just like every other muscle, you need to exercise it regularly), but we can force….or engineer serendipity.

We can provide the grist for the mill of creativity by making sure everyone has the opportunity to mix up with everyone. That includes reducing the enforcement of unreasonable company policies about being “online all the time or forcing everyone to turn their cameras on for the company Zoom meeting. It is absolutely about engaging people when they’re in their comfort zone to speak and helping realise that their discomforts are the engine of change.

The Realm of the Possible: Inventing a New City

After DRIVING past the new “death trap” paint on the Sydenham Bypass that’s meant to be a “cycle lane”, I am comforted to see that some cities have leaders who are prepared to re-make the world as we would like it, and not just rely on what has been past. .

Seattle to permanently close 20 miles of streets to traffic so residents can exercise and bike on them

Nichola Mallon, our Infrastructure Minister, isn’t being advised on what’s in the realm of the possible. It’s the problem with that department (and in particular Roads Service). When you ask a road engineer on what would solve a problem, they think in terms of roads.

I tend to think of the realm of the possible extends from impossible to impossible!

So how do we get people cycling and walking more?

Is it impossible to make cycle lanes which are more than paint?

No, plainly not. Here is a part of the Sydenham Bypass with a kerb! This would make cycling much safer. So, why is the department so happy with a line of paint? If we have it for part of the Sydenham Bypass, why not all of it? Why not extend it to Bangor and Ards?

Is it impossible to close BT1 to private street traffic?

No, it’s not. In fact, a lot of that is in the Regional Transportation Strategy including deflecting traffic from hope street straight to the Ormeau/Cromac area via a new road at Bankmore Square. Essentially the only cars in the centre outside of emergency services and buses, should be taxis and disabled vehicles.

Is it impossible to turn every non-disabled parking space in that area into cycle lanes to protect cyclists from buses, lorries and taxis?

No, obviously. We will see a decrease in traffic overall after the pandemic passes as a lot of people-intensive businesses will be re-looking at their leases for commercial property (some large businesses are closing multiple sites and having their workers work from home because working from home can improve productivity (as long as the kids are at school!) If you think about it, all of the streets in the CBD of Belfast are host to “car corpses”. Cars which are driven in and just lie dead all day. Our streets are littered with them. What are the knock on effects of that?

So we don’t need as many parking spaces? Or commercial parking lets? Or office buildings?

No, we really don’t – so that frees up huge amounts of space for cycling and pedestrians. Think of the lives saved from cars not careening into people.

What about those offices? Will they lie empty?

Well, Belfast City Council has been trying to square the circle of getting people to move into the centre of the city, but there just hasn’t been the space. So, if we are talking about maybe a million square feet of unoccupied office space right now and perhaps up to five times that in two years, that’s a thousand 1000 sq ft apartments now, and 5000 in the next decade. That solves the “Belfast is a graveyard” problem every evening as well as fostering small business in the city centre – including the eateries in the city which really deserve a bit of an uplift after the runaway rates and Covid-19 related collapse.

Thousands more living in the city would be a massive uplift for the city economy. And we have the space.

Are there other things we can change?

Of course, with decreased traffic and more reliance on public transport, we don’t need that M2/Westlink Exchange upgrade. That’s a waste as it is, it’s doubly so after the pandemic. We could invest that in live/work apartments in the city centre. We could invest in arterial segregated cycle lanes from four quarters of the city as well as dedicated cycle freeways along the M1, M2 and A2. With the decreased pollution of decreased traffic, Stockman’s Lane might be bearable to cycle through.

Anything else?

Well, I’m always going to say “free public transport”. The fact that it would decrease pollution and particulate matter, reduce the burden of road repairs on the taxpayer, increase social and economic mobility for just about everyone, equalise some of the society and put cash in the pockets of low and middle income workers is just the tip of the iceberg.

We have an opportunity to change the city and be an exemplar. Wouldn’t it be great to be proud of Belfast for things that were great and that worked? Stuff we could boast about that was good on a global stage and not just “better than what we deserve”. Can’t we aspire to greatness as a city? Celebrate our best and brightest?

Rather than a ship that sank, forty years of civil war and an alcoholic footballer?

How to make cool stuff in Unity

Related posts: Courses in @unity3d announced this week… Have you ever had a dream, Neo, that you were so sure was real? What if you were unable to wake from that dream? How would you know the difference between the dream world and the real world? Take a couple of minutes to appreciate genius. Unity … Continue reading “How to make cool stuff in Unity”

It’s not the product, it’s you

Oliver Reichenstein writes: When people say the UI of Android is so intuitive/unfamiliar, it’s because Android doesn’t educate us through marketing Which is shorthand for “It’s not the product, it’s you”. Andy Rubin whined last week about how the consumer wasn’t educated and that’s why they weren’t buying. “The educated consumer realizes it now that … Continue reading “It’s not the product, it’s you”

Oliver Reichenstein writes:

When people say the UI of Android is so intuitive/unfamiliar, it’s because Android doesn’t educate us through marketing

Which is shorthand for “It’s not the product, it’s you”.

Andy Rubin whined last week about how the consumer wasn’t educated and that’s why they weren’t buying.

“The educated consumer realizes it now that they’re either picking the Apple ecosystem or the Microsoft ecosystem or the Google ecosystem… we’re going to do a better job at making people understand what ecosystem they’re buying into.”

It sounds to me that they believe the problem with Android tablets is all about marketing. It couldn’t possibly be that the product needs polish. Expect adverts, lots of adverts.

Flash: a legacy technology

More moaning and griping about the lack of Flash. How it means the web will be broken for most consumers. How it disables the useful content of the web. The only thing we realistically can’t do is use Flash. And what does Flash give us: A way to watch video on the web which was … Continue reading “Flash: a legacy technology”

More moaning and griping about the lack of Flash. How it means the web will be broken for most consumers. How it disables the useful content of the web.

The only thing we realistically can’t do is use Flash. And what does Flash give us:

  • A way to watch video on the web which was a hack back in the day and remains a performance and battery sucking hack
  • A way to play games on the web – games which may be aimed at education, training as well as throwing shoes at Dubya’s head.

I will not lament the loss of Flash video. It’s sufficiently abhorrent that I installed Click2Flash and haven’t looked back. As a result, my Mac runs faster, cooler and I’ve fewer Flash-based ads to watch. Yes, it was great when we needed it – when there wasn’t a standard, they stepped in and filled a gap and thanks are due to them for that.

I do think we’re missing a trick with the Flash games – especially those designed for education. The problem being that most of the Flash games out there won’t work on a touch interface properly. They’re based on hitting keys or waving the mouse around, hovering over items and as you can guess now – there is no ‘hover’ in a touch interface. So even with Flash, most of the games won’t work anyway.

The performance issues with Flash are my biggest gripe. I tried to access Flash-based sites using “Flash Mobile” on the Nokia N800 and was constantly disappointed with the performance. Slow, laggy and And this was on their mobile platform?

Adobe has had a decade to get this sorted out but performance always suffers. While doing nothing but watching Flash video, the MacBook Air here routinely hits a load average of 6.0 which is ridiculous. It can play HD video onto a big screen with much less effort. Flash is just sucking CPU cycles, lagging even when only watching video and generally ruining the experience of the web for the rest of us.

But for those ‘designers’ who have designed entire web sites that only work in Flash and don’t provide any sort of fallback? You suck as a designer. You suck.

Great design creates new data.

Scott Stevenson writes: Visual design is often the polar opposite of engineering: trading hard edges for subjective decisions based on gut feelings and personal experiences. It’s messy, unpredictable, and notoriously hard to measure. The apparently erratic behavior of artists drives engineers bananas. Their decisions seem arbitrary and risk everything with no guaranteed benefit. … An … Continue reading “Great design creates new data.”

Scott Stevenson writes:

Visual design is often the polar opposite of engineering: trading hard edges for subjective decisions based on gut feelings and personal experiences. It’s messy, unpredictable, and notoriously hard to measure. The apparently erratic behavior of artists drives engineers bananas. Their decisions seem arbitrary and risk everything with no guaranteed benefit.

An experienced designer knows that humans do not operate solely on reason and logic. They’re heavily influenced by emotions and perceptions. Even more frustratingly, they often lie to you about their reactions because they don’t want to be seen as imperfect.

and in the comments are some more excellent soundbites

Rob Morris writes:

…exceptional design has ideals, integrity and vision. It listens and is informed by its users, but sometimes more importantly, it knows better.

Doug writes:

Great design creates new data. Design is creative, not reactive

Two weeks ago I met Jonathan Ive. Ive is SVP of Industrial Design at Apple. He’s credited with some of Apple’s design triumphs: the eMate, the iBook, the iMac, PowerBook G4, iPod, iPhone, Mac mini and a raft of others. He said his team is small but they’ve been working together for a very long time now – something that affords great understanding between them. Ive seems a quiet and humble bloke, but his presence and passion were able to shine through in the brief meeting – his volume increasing as he became more passionate about the subject. This bloke, from the same part of the country as David Beckham, was voted by the Daily Telegraph as being more influential than Beckham (which probably says more about how out of touch famous footballers are with the rank and file).

I love how some of the designs I like inspire strong feelings in myself and others. Exceptional design should inspire polarity of thought – you should be in love with it or hate it – it should, by it’s very name, be an exception. This is subtly different from ‘the most usable design’ of course, which should slot into your own user model so easily that you barely notice it. Great design in interfaces can also polarise but even the worst reaction should acknowledge the attention to detail in the user model. This is something that, again, Apple does well. It’s always been a medium where Apple has changed things incrementally and when they have perhaps taken a step backwards (like Mac OS X Public Beta) it was most definitely a ‘girding of our loins’, a ‘hitching of our skirts’ so we could better witness and experience the changes going forward.

The Ultimate Tool of Technical Freedom

I had coffee with @blaine, a really smart guy who really surprised me with his insight and humility. We only had 40 minutes to chat but I’d love to get another longer chat sometime. He also gave me something to google, “Matt Jones on The Demon-Haunted World” and I found this Archigram considered the car … Continue reading “The Ultimate Tool of Technical Freedom”

I had coffee with @blaine, a really smart guy who really surprised me with his insight and humility. We only had 40 minutes to chat but I’d love to get another longer chat sometime.

He also gave me something to google, “Matt Jones on The Demon-Haunted World” and I found this

Archigram considered the car the ultimate tool of technical freedom – whereas now the ultimate piece of technical freedom is a mobile phone.

and this presentation:

Thanks Blaine. Really enjoyed it. Til next time!