[The following is an advert for the best Apple Authorised Service Provider in the Country.]
From Mac-Sys
Mac-Sys was 9 years old in June. To say thank you to you, our customers, we’re going to be giving away something every month until our tenth birthday in June 2012. For this month, we put a code somewhere on our website. The first 100 to reply on Twitter to @MacSysLtd with the link to the code will get a chance to win an iPod Shuffle with Apple Care. This is the first of our tenth year giveaways! Happy Birthday to us!
To be honest, I can’t believe that it’s nine years since I started Mac-Sys. The company has weathered the economy, weathered the strains of competition and even managed to come up trumps against all-comers in the Apple Customer Satisfaction survey, beating even the Apple Store. This is based on extremely quick turn-around of parts and repairs. Dependent on parts availaibility, every repair received is performed the very next day and if it’s urgent that you keep hold of your machine, come and talk to them..
I originally started out doing Mac Support in Nortel and as Nortel began to phase out the Mac and bring in Windows, I found myself less interested in the day job and more interested in things outside it. Which is why I set up NiMUG. I spent a few years answering questions on the online forums and sometimes even doing house calls (though never for payments). Of the dozens of folk I helped a common theme was to ask why I wasn’t doing this as a day job. When the opportunity came to take voluntary redundancy from Nortel, I took it and the end result was Mac-Sys.
Mac-Sys Ltd is the only Apple Authorised Service Provider in Northern Ireland. If you need help with any product, be it your Mac, your iPad or even your iPod, then you’d be advised to bring the product to Mac-Sys or to the Apple Store. I’d be wary of others because they’ll void your warranty and maybe even damage your product further. I could tell you nightmare stories about MacBooks delivered to Mac-Sys in bits and pieces in a cardboard because the customer took their treasured laptop to a PC dealer who claimed to be able to fix it.
Mac-Sys will also come out to your business or home and fix your Mac in-situ. This is especially useful when it’s a design studio with large screens and massive PowerMacs or Mac Pros. Having had to carry a PowerMac G5 about a mile through the centre of Belfast, it’s much better to have the option of not having to disconnect it. The best way to think of it: Mac-Sys is your in-house IT department who works 24×7 and doesn’t take sick time or holidays.
The best way to manage costs is through their Service Buy product. It’s great value when you consider that all call-outs are free and you only pay for the hours that the technician is working on your Mac. And with a 8 hour service level agreement basic (although they’re proud to say every customer in the greater Belfast area gets a 2 hour response), you’re going to spend the minimum amount of downtime.
Pop along and talk to them.
30 Mallusk Enterprise Park
Mallusk Drive
Newtownabbey
BT36 4GN
t: 028 90832600
f: 028 90832601