I like the idea of offering flat fee services but that’s because I’ve done it. For about two years we offered flat fee we’ll sort out your broadband woes which was designed to help people who had opted for wires-only broadband installations and found themselves out of their league. We were cheaper than most installers at the time (BT was £250 though you could argue down to £99) and we covered more. More than one computer? No problem. Want file sharing set up? No worries. Need to share a printer? Easy peasy.
Strangely enough the uptake wasn’t as high as we would have expected. I was speaking to someone recently who had ordered broadband more than 18 months previous and the installer had still not got round to getting them up and running. They had the kit, there was just no connection. There was no way to know if the problem was with the kit, the connection or PEBKAC because the individual was happy to wait (and yes, despite my offer to help, they’re still waiting).
Damien’s comments link to some other sites: