SBRI

Last week I attended a presentation on the Small Business Research Initiative or, as it is known locally, Pre-Commercial Procurement. Much of this content is cribbed from Eoin McFaddens (of the Innovation Policy Unit in DETI) excellent presentation and description and enthusiasm for the project. Pre-commercial procurement for especially for SMEs For innovative products, processes … Continue reading “SBRI”

Last week I attended a presentation on the Small Business Research Initiative or, as it is known locally, Pre-Commercial Procurement. Much of this content is cribbed from Eoin McFaddens (of the Innovation Policy Unit in DETI) excellent presentation and description and enthusiasm for the project.

Pre-commercial procurement for especially for SMEs

  • For innovative products, processes or services
  • Contracts (procurement), no subsidy and no grant
  • In competition

Goal is threefold:

  • Solving public questions/concerns , e.g. waste management
  • Stimulating innovation among SMEs
  • Exploitation of public knowledge and technology

Exempted are:

  • Products/processes/services which are not new compared to the state of the art world wide
  • Projects which were already procured

This diagram captures much of the process. The identification of the Unmet Need, the provision of first stage pre-commercial procurement, the establishment of filters to help define exactly the right process and prototype. The entire process is geared towards deliverables, not hourly rates.

The concept hinges around “Unmet Needs” – areas of development which may not be fully developed locally and where domain knowledge is not present within the public sector.

This process will build domain knowledge within local industry as well as in the public sector, it is 100% funded R&D as it is a procurement and not a grant (and therefore is not subject to EU state aid rules) and in most cases the IP will remain with the company while allowing the public sector certain usage rights. The increase in domain knowledge should bring better products to market for the public sector company and increase competition for the best product.

The most important part here is the green box – full open procurement permitted by every company, even those that were admitted earlier in the pre-commercial procurement but which didn’t make it to later stages.

Examples where this has been used in the past:

Retrofit for the Future – Department for Communities and Local Government
This competition aims to retrofit UK social housing stock in order to meet future targets in reduction of CO2 emissions and energy use.

Keeping Children Active – East of England SHA
Looking for technologies which can help and motivate children to take more exercise, to understand and monitor the amount of exercise they are taking and to incentivise them to exercise more.

Synthetic Environments – Department for Transport
This competition explores the use of synthetic environments applied to transport, in this case, modelling and managing complex traffic situations on motorways

And to finish off, some links to related reports and web pages:

Northern Ireland GIS Data

Yesterday morning I had the pleasure of being invited to Colby House to meet with various departments within the public sector. Present were individuals from DRD, DETI, NITB, CPD, FSNI and Momentum. The focus of the meeting was the vast services and datasets available from Land & Property Services (the organisation formed from the merger … Continue reading “Northern Ireland GIS Data”

Yesterday morning I had the pleasure of being invited to Colby House to meet with various departments within the public sector. Present were individuals from DRD, DETI, NITB, CPD, FSNI and Momentum. The focus of the meeting was the vast services and datasets available from Land & Property Services (the organisation formed from the merger of Ordnance Survey, Valuations, Rates, Land Register and other departments).

Most government departments have signed up to NIMA (Northern Ireland Mapping Agreement) which is a cross-department funding mechanism where departments get access to mapping data in return for part funding L&PS activities. The biggest users of the data are the emergency services followed by the Department of the Environment. Data accessed right in the cabs of fire engines can guide a vehicle to a car crash located in a field with no other data than just geographical features. It’s also interesting that educational institutions also qualify for NIMA.

The agreement permits access to terabytes of data which is continuously updated both in terms of vector and database information and orthophotography to a maximum resolution of 13 cm. The amount of accompanying data, which can be overlayed, is absolutely incredible – everything from vector locations of every house, details of townlands, address, postal delivery codes and years of historical information as well.

To purchase the data would cost in excess of £500,000 but non-commercial developer licenses are available for £340 per year. L&PS also offer distributor licenses, Value Added Reseller licenses and licenses to third parties (clients of other departments which have signed up to NIMA). The VAR license, in particular, costs a nominal fee, just £1, plus an administration cost to obtain the data and then a royalty license depending on how much value has been added.

Of further interest is upcoming INSPIRE directive from Europe. It describes the depth and format of metadata which must be published to permit standardisation of protocols and data across EU countries. This would permit the meaningful comparison of data such as biodiversity, teenage pregnancy rates, health data between EU states. This would mean that solutions built today would translate forward and be potentially exportable to other EU nations.

Land & Property Services are very interested in talking to industry – individuals and companies who can see compelling uses for GIS data.

The remainder of the meeting was a discussion around the concept of Pre-Commercial Procurement, which is an entire blog post by itself.

Special thanks to Eoin McFadden of the Innovation Policy Unit of DETI for making sure that we got to see that presentation.

Getting Involved in Open Data in NI

[Title Reference: All Your Base Are Belong To Us] Today I met with some of the team from DETI and then later, with the team responsible for CAAN. The subject of both was vaguely similar – the opening of ‘government’ data in order to stimulate economic growth. In the case of DETI, it’s regarding the … Continue reading “Getting Involved in Open Data in NI”

[Title Reference: All Your Base Are Belong To Us]

Today I met with some of the team from DETI and then later, with the team responsible for CAAN.

The subject of both was vaguely similar – the opening of ‘government’ data in order to stimulate economic growth. In the case of DETI, it’s regarding the development of a community of developers who will be able to respond quickly to government identification of unmet needs – similar to the recent calls by the TSB (which was inspired by the DETI project writeup).

All of this will be progressed later this week in a meeting which will include other departments in a non-committal and ‘no prejudice’ discussion of the value of opening select datasets to the public eye and, more importantly, to the eyes of eager developers for the construction of apps for web and mobile.

I’m interested in finding some local developers who would be interested in these datasets. We’ve begun the process with Code4Pizza and Code4Pizza will remain as the social gathering for information dissemination and hack sessions – but there needs to be a group of local developers who have a vested interest in getting access to new datasets for commercial objectives.

From the CAAN perspective, they already publish their data in a limited fashion, restricted only by OSNI/L&PS licensing (and yes, I’d like to see some minor changes there to facilitate developer update). They, like many agencies and departments, have a revenue target to hit and I reckon that some canny developers would be interested in a revenue share in return for access to the data and some co-branding. CAAN are the body responsible for providing information on walks, cycle paths and canoeing activities in Northern Ireland. My pitch this afternoon went along the lines of they have 200 “quality” walks and they need to get more people walking them, they need more information on the people walking them and they’d like to be able to include safety and amenity information. That sounds like a perfect solution for a motivated developer.

Adding in game mechanics (Achievements!) for completing walks, gathering information on how frequently they walk them, sending out information on organised gatherings and also querying how many people are in a walking party are all activities that would be done well from an iPhone, Android phone or Blackberry. If the developer did it right.

So, if you’re interested in getting involved, then get in touch.

Food for Thought

The title of this blog post is the most accurate description possible. It’s not every day that you are inspired by something, especially not what would be called a “industry move” but sometimes these items can inform you of really cool stuff that is happening out there and that’s where you can find inspiration. I’ve … Continue reading “Food for Thought”

The title of this blog post is the most accurate description possible.

It’s not every day that you are inspired by something, especially not what would be called a “industry move” but sometimes these items can inform you of really cool stuff that is happening out there and that’s where you can find inspiration.

I’ve been playing with Code4Pizza for a while now. Code4Pizza is founded on the idea that people are essentially good – a pretty wacky idea.

codeforpizza is a nonprofit idea to encourage young techies to build their own careers by providing computers, mentoring, internet access, learning materials and pizza. CodeForPizza is initially based in Belfast, Northern Ireland

Now, so far we’ve managed to attract some of the best and brightest of Northern Ireland’s indigenous tech sector and they’ve worked on processing bus and train data with the help of Translink and I’ve been putting together some more projects which are essentially for the public good.

So, what inspired me today?

Former IFP head, Michelle Byrd, has been named co-president of Games for Change, a global advocate for making and supporting digital social impact games. Byrd will serve along with Asi Burak, who recently joined Games for Change as Executive Producer and was previously co-founder of Impact Games, creators of the “PeaceMaker” and “Play the News” platforms. Byrd and Burak will work together on the strategic vision of the organization and will jointly oversee all programmatic initiatives. Byrd will take the lead on institutional relationship and partnership efforts, along with fundraising, business affairs, financial management, and communications strategy, while Burak will take the lead on curation, development, and execution of programs and services “to raise the production, quality and influence of social impact games, and serves as a spokesperson for the organization.”

This organisation, Games For Change, tackles the real world problems of human rights, public health, poverty, the environment, global conflict and the economy.

I started Code4Pizza for similar reasons and my plans for a gaming company are also similar – bringing the impact of designers and developer grey muscle to some of the work needed for lasting social change.

I am somewhat encouraged by the ConDem’s BigSociety ideas

The plans include setting up a Big Society Bank and introducing a national citizen service.
The stated priorities are:

  • Give communities more powers
  • Encourage people to take an active role in their communities
  • Transfer power from central to local government
  • Support co-ops, mutuals, charities and social enterprises
  • Publish government data.

The opposition are obviously opposed and there are fears that it is just a smokescreen for proposed cuts and a swathe of privatisation but the release of government data and the empowering (and presumably funding) of charities, social enterprises and co-operatives is a good thing.

I’m not 100% sure that there will be adequate delivery of this without organisations like Code4Pizza. You need to have a group of folk who are lighting the path for others by creating initial projects to start things off. These pathfinder projects need to have their own impact as well as building a framework for others to participate. You need buy-in from local educational establishments (to provide an unending supply of placement students (across many disciplines) to provide the heavy lifting and also provide themselves with experience and a portfolio which they may choose to bring to an employer or establish their own business.

Food for thought. Code4Pizza feeds people, entertains them for an evening with good company and has a social purpose. It serves to provide a focal point for community development and social engineering. It ticks the boxes of digital inclusion and entrepreneurial spirit. What a bloody brilliant idea. Maybe Martha Lane Fox will come over and talk to us.

I’m toying with the idea now of turning it into a proper social enterprise. I’d like your views. And your help.

Unravelling the Mystery of Good Customer Service

Obviously you’re aware that we recently received a sterling example of ‘bad customer service’. I’ve blogged about some of this before. You can’t please everyone Two sides to every truth Get mad at yourself for your mistakes If you run a business, you provide some sort of service to someone. It would be great if … Continue reading “Unravelling the Mystery of Good Customer Service”

Obviously you’re aware that we recently received a sterling example of ‘bad customer service’.

I’ve blogged about some of this before.

If you run a business, you provide some sort of service to someone. It would be great if every customer encounter was entirely positive but only a small fraction of people can lay claim to such a record. At some point you’re going to be part of a customer complaint and it seldom matters if it is your fault – what matters is how you deal with it.

e.g. During the reign of the iBook G3, there was a repeating issue with some iBook logic boards which caused some units to come in for multiple repairs. More than one customer complained that the issue must be due to our workmanship in providing the repair because it did not occur to them that they may be receiving faulty parts, parts which expire after a certain half-life much like the original board did. These issues were by and large the exception but it motivated one individual to go above and beyond in making sure everyone knew that we had failed to fix his iBook. This was patently untrue but how we dealt with it was in spending more time educating customers on the origin of parts and trying to be more aware when our name was used on the Internet in vain.

Now, the example above was not our fault – but we took as much responsibility as possible. Others out there will attest that my company spends a lot of time defending the rights of our customers when dealing with our favourite fruit company so that even when there have been supply issues (faulty parts, delayed parts), the customer is not the one who is most troubled by this. We do not get paid by anyone to spend any time defending the rights of customers to our suppliers because we do a lot of warranty work which is a set fee per repair. We do that stuff for free because it’s good customer service – we do it to benefit the customer and, yes, somehow get some repeat service (though we always say we aim never to see our customers again because it means their Mac has broken down again).

We aim to try and turn every bad experience into a good one – which is why I want to know when people have had bad experiences because unless I know about them – I can’t actually fix the problem! No-one wants to see someone unhappy surely – especially when they can fix it. And sometimes that may mean taking a hit – a hit you will survive, maybe even learn from, possibly even benefit from – rather than taking one later which knocks you out of the race. We may not have any decent competition in Northern Ireland but we have plenty across the UK (hundreds of AASPs) and we compete with them every single month.

This is why Mac-Sys is in the top 5 of Customer Service ratings of Apple Authorised Service Providers in the UK. Because we try hard.

The Real McCoy is a chip shop up in Four Winds. They have a sign saying “If you think we’re good, tell your friends. If you think we’re bad, tell us”. Similarly I worked contracts with a smart guy I really respect called Mark Case (he runs White Noise). He told my fledging company: “Treat us well and I’ll tell my friends. Treat us badly and I’ll tell everyone.”– and that’s the way it is in business. You have to look at the big picture and figure out what is best for the business in the long run.

One thing I’ve learned is that the weight of a single angry customer far exceeds the weight of ten happy customers or a thousand mildly pleasant but ultimately non-committal customers.

Choose your friends wisely, this ‘Shepherd’ certainly will.

POST EDITED DUE TO SETTLEMENT.

They Make Games

Of course, they don’t make any yet, but they will. And I went for the retro Battlezone-type graphics because I have zero skill with Photoshop and Illustrator any more (never mind not having a copy that would run on Snow Leopard) so my varied tweets last night are generally about finding folk who can put … Continue reading “They Make Games”

AlienSalvage

Of course, they don’t make any yet, but they will. And I went for the retro Battlezone-type graphics because I have zero skill with Photoshop and Illustrator any more (never mind not having a copy that would run on Snow Leopard) so my varied tweets last night are generally about finding folk who can put together something for me (for a reasonable price).

The aim of the company (as you can tell from the Twitter profile) is to apply game-like experiences in mobile, mhealth and e-learning. I’ve a heap of ideas in this and my next steps will be to start to put together people who will be important to the development of the company.

Alien Salvage will be contributing to the Digital Circle-initiatived BLOC54 collaborative network focussing on the Games Development Industry in Northern Ireland.

Vote for Transformational Change

My Dad is a lifelong Tory. Almost institutionalised. So he is looking forward to this election. It’ll bring change. David Cameron said: In Northern Ireland it is quite clear – and almost every party accepts this –that the size of the state has got too big,” Cameron said. “We need a bigger private sector. There … Continue reading “Vote for Transformational Change”

My Dad is a lifelong Tory. Almost institutionalised. So he is looking forward to this election. It’ll bring change.

David Cameron said:

In Northern Ireland it is quite clear – and almost every party accepts this –that the size of the state has got too big,” Cameron said.

“We need a bigger private sector. There are other parts of the country, including in the north-east. The aim has got to be to get the private sector, to get the commercial sector going.

“Over the next parliament we have got to see a faster growing private sector, we’ve got to broaden our economic base and we need to have a rebalancing of the economy between the commercial and private sector on the one hand and between the state sector on the other.”

The thing is, this is common sense. This is not Conservative policy, this is plain economic policy and should be supported by every party. They may not due to losing potential votes – but this will need to happen anyway.

We do need a bigger private sector. And this will mean massive cuts in the private public [Thanks, Andy – M] sector but this is not a bad thing if it spurs more private sector. And we can’t always look to the government to provide jobs, we need to be part of that change.

I have ideas on how to do this. But it requires sweeping, transformational change in the way we educate, the way we support innovation and the way we legislate for business. These things need to be in place before the cuts and ready to receive the newly unemployed once the cuts hit.

Sweat

In humans, sweating is primarily a means of thermoregulation. Hence, in hot weather, or when the individual’s muscles heat up due to exertion, more sweat is produced. Sweating is increased by nervousness and nausea and decreased by cold. – Perspiration, Wikipedia. Ignoring the weather, sweat is produced by exertion, nervousness and nausea. And this helps … Continue reading “Sweat”

In humans, sweating is primarily a means of thermoregulation. Hence, in hot weather, or when the individual’s muscles heat up due to exertion, more sweat is produced. Sweating is increased by nervousness and nausea and decreased by cold.Perspiration, Wikipedia.

Ignoring the weather, sweat is produced by exertion, nervousness and nausea.

And this helps me define sweat equity – because if you’ve been involved in the start of a business and you have not experienced exertion, nervousness and nausea, then you do not deserve equity.

In startup culture, sweat equity is often a vital component especially in economies which have low seed funding. Giving co-founders and early employees a stake in your business (often as a way of making up for below market wages or even just not paying at all) is something that should encouraged for startups without seed capital but it has to be done carefully.

When bringing someone into the company you have to examine not only their ability but their commitment and their intentions. Investigating these factors requires a lot more than technical or purely project management skills, it’s about relating as a friend but at the same time attempting to be objective. After all, as a company director you are bound by law to look after the interests of the company as if it were a child; which in many ways, it is.

My first experience with sweat equity was also my first complete failure to deal with the ramifications. This was my publishing company. Though there was a handful of us, the sweat was all mine. While minor contributions came from others, the vast majority of the work fell on my shoulders and that was in being creative, being an administrator and also, holding down a job to allow others the free time to do their small bits. We used sweat equity because what we were doing was a lot of fun; it wasn’t work in the traditional sense. End result: we didn’t lose money but we didn’t make a whole lot. It was a game, a way of making sure we had somewhere to stow our bags when we went to games conventions rather than something we treated as a business.

My second experience was in my first proper IT company. I gave everyone equal votes in the company despite the drive to succeed being mine, the initial capital being mine and the risk being all mine. And again I failed to manage the experience; my idealism left me woefully unprepared for the concept that some people think that an equal vote means they get to do what they want. Some people don’t understand democracy, I get that now. And I would hope that I have learned something. I did learn that if you start something, don’t give it away unless you get equal commitment from others. I’ve still not made back the money I invested but it’s working, it’s profitable. And it’s a legacy.

My third was in my software company. I started this with my best friend and I believe it is to his credit that we are still on good terms. He pushed himself to create two fantastic products sacrificing sleep and family time and both times we failed to make a dent in the universe. Something that I feel very personally responsible for. Time moved on and now neither of us are part of that company and to be honest I’m glad. It was tricky letting go but it was for the best – you have to trust your co-workers implicitly and after my friend left, I found I could not trust his replacements to the same degree.

My fourth is a public service value project that I feel strongly about. The aim is to create a range of projects which people can place sweat into and the whole of society benefits. There is an opportunity for the individuals and their companies to benefit financially but for the most part, this is about social conscience.

OpenTranslink takes the data from Translink, turns it into something usable, and gives it away. the opportunity for individual companies is to make something compelling from that base, open, free platform. Whether that is a better timetable app, a tour of the tourist sites, or mashups with other services around the city.

OpenLiveNet, which I started earlier today, is an attempt to provide some assistance to the LiveNet project which is being pioneered by Mencap. They need techies, designers and people who think outside the box. And at this point it’s all just sweat. The equity comes into play once something is discovered. They might get paid to produce something or they may see the opportunity to produce something with wider appeal.

My fifth is a new games company. I love the concept of videogames because in the modern day they encompass every discipline from music to animation to documentary film-making, programming and design, user interface experimentation and marketing: everything is needed to make something amazing. I am pretty much alone in this at the moment but I’m hoping that will change – it’s just hard to find people willing to put sweat in. It may because the risk is so high, it may be because making games is hard work. And it may be because we don’t have enough people.

But this isn’t the same the world over. The recent iPadDevCamp had groups of developers and designers working together to create new innovative products. My friend, now in Canada, has inspired a small group of developers to work with him on his next idea, interestingly enough, a game. I can’t wait to play it.

Sweat is always going to be balanced by risk. It’s easier to find someone to give you an opinion or talk about an idea than it is for them to do something more. A few years ago my postman stopped my on the street and asked me if I could look at his computer for free – he had discovered that I was a some sort of computer geek according to the magazine subscriptions I maintained. I was at a loss: this was my livelihood. Would it be appropriate to ask him to deliver some parcels for free?

As soon as you encroach on someone’s day job, then you’re into sweat equity in a big way as most people do not like their work. they may be good at it but the last thing they want to do on an evening is spend even more time doing stuff that they are forced to do on a daily basis.

But what about the rewards. Only the founders of a company can put a value on sweat and it’s important they place that value correctly not only for their own benefit but for the benefit of those early stage employees as well as the retention of enough equity to sate the initial (and later) investors.

And what if you want more than just a little bit of help – what if your needs are pretty much solid work for several months? Taking on a full time commitment is something that is hard for many to stomach. It’s going to either take a massive leap of faith, quick revenues or a sizeable seed investment to get developers to come on board to build your next wonder widget. And it’s harder here than in other regions because on average we are 20% poorer than the UK as a whole. We earn less, our cost of living is the same or higher: we are poorer than our peers. This means we tend not to have savings to fall back on because we simply cannot afford them. This limits our ability to add sweat.

But this does not mean that sweat equity does not exist here. When I see local companies like AirPOS, DataSentiment or Onotate, I am inspired. I know that these guys have worked through their exertion, nervousness and nausea. I know that their sweat was earned and not freely given or taken.

IP: A New Definition

This has been going the rounds but I got it from @keithbelfast. It’s a letter from The Right Honourable Stephen Timms, MP, one of the masterminds behind the Digital Economy Bill. Some select quotes about Stephen Timms from his biographical entry on Wikipedia: Timms is currently the Financial Secretary to the Treasury. He is also … Continue reading “IP: A New Definition”

This has been going the rounds but I got it from @keithbelfast. It’s a letter from The Right Honourable Stephen Timms, MP, one of the masterminds behind the Digital Economy Bill.

Some select quotes about Stephen Timms from his biographical entry on Wikipedia:

Timms is currently the Financial Secretary to the Treasury.
He is also the Vice-Chair of the Labour Party, with particular responsibility for faith groups.
Timms worked in the telecommunications industry for 15 years; he was the manager responsible for producing reports on the future of telecommunications.
In August 2009, he was given additional responsibility for “Digital Britain

Which of course, makes all of this even more tragic.

StephenTimms

Upset the Apple cart

André Torrez writes why he will buy an iPad this weekend: “If VHS home recording is made legal then our industry is ruined.” “If CD quality music is allowed to be sold then our industry is ruined.” “If DAT is made legal then our industry is ruined.” “If the Rio PMP3000 is allowed to be … Continue reading “Upset the Apple cart”

André Torrez writes why he will buy an iPad this weekend:

“If VHS home recording is made legal then our industry is ruined.”
“If CD quality music is allowed to be sold then our industry is ruined.”
“If DAT is made legal then our industry is ruined.”
“If the Rio PMP3000 is allowed to be sold then our industry is ruined.”
“If file sharing is permitted then our industry is ruined.”

The tactic is as old as the hills and used by some pretty dishonest people in the last few years to combat technology they feared would upset the nice apple cart they’d set up.

I don’t think this is justification enough to buy an iPad but it is justification for citizens of the United Kingdom to oppose the Digital Economy Bill. I support copyright, of course I do, but copyright is a human invention and the acceleration of human innovation is now hidebound by laws enacted when technology was in its infancy. Corporate interests now keep our writers’ works bound in law for 75 years after their death even when they have no descendants (I have a personal bet that copyright laws will be extended again in the UK before the end of 2012 – mark my words!). Wake up people – we’re being robbed of our heritage. In the olden days, we were DRM-free. We easily copied materials between us and making a living as an artist was fraught with peril. Copyright was introduced to help that and it helps artists make a living even when their creations are copied. But there has to be a sensible limit – it’s not meant to be in perpetuity. When you create something, when you have a performance, it’s not meant to secure an income for the entire length of your life and the length of life of your descendants. Let them create something too! Copyright, designed to protect the incomes of artists, ends up stifling artists because they lose one of their incentives to create, put simply: hunger

Here in the UK, we’re going to be paying 50 pence a month additional tax to fund an initiative which will put 2 Mbps broadband into every home in the nation. While I applaud the plan, I have grave concerns over how it has been thought through. Supplying broadband is part of the puzzle – what about the hardware to run it on? What about the electricity to power it? Will this empower or destroy smaller internet service providers?

But more importantly – what are the social implications of this. Just as there are naysayers who don’t think the iPad is a viable (let alone well executed) device and cannot see past their blinkers on what their definition of a mobile computing device is, there are similar limitations on what is possible with broadband for all. Will this broadband be delivered by a provider who gives set-top boxes to everyone which run a cut down thin client? Will the browser included be standards compliant? (I was present at a recent presentation to Belfast City Council where a solution was being offered for set-top boxes which would put everyone’s browser a version behind the current, control access to Facebook and Youtube, force Council-related advertising and was prepared to offer “Secure by Design, because it’s Ethernet”. Now, as a once-techie I have no fucking idea what that last bullet point was meant to mean but to be honest I’d already switched off from the presentation long before that porky-pie and considered it a very bad idea.

There is no way that the UK is ready for a 100% broadband uptake either in terms of social capability or technical ability. We need more than just lines into houses – we need social reform, we need the government to take charge and not be so lily-livered about “new” media. We need them to open their doors and allow complete transparency. Then, after all of that, maybe then we’ll be ready for everyone to be online.