Stop defection: using FUD and avoidance

The other mobile networks in the UK are shitting themselves. Fraser Speirs gives us an anecdote of the lies and FUD told by T-Mobile when he decided to ditch his contract and switch to an iPhone on O2. Firstly, there was a warning that “there are lots of problems with the iPhone”. What these “problems” … Continue reading “Stop defection: using FUD and avoidance”

The other mobile networks in the UK are shitting themselves.

Fraser Speirs gives us an anecdote of the lies and FUD told by T-Mobile when he decided to ditch his contract and switch to an iPhone on O2.

Firstly, there was a warning that “there are lots of problems with the iPhone”. What these “problems” were was left mostly unspecified, but I eventually extracted the claim that you “can’t send an email from the phone”. Then there was the claim that several features are “not compatible with O2’s network”.

and then there’s the rumour that Vodafone fought defections by switching off their customer services line:

Vodafone’s customer service line for customer cancellations is dead – it’s been dead since the iPhone’s launch last Friday. The helpful recorded message blames a “system fault” and kindly suggests that the customer call back later.

Whether you cre or not you could do worse than tuning into Stephen Fry’s blog where he tears strips off Philips for their technology missteps and then fawns over the iPhone a little bit more.

I’m still not sure, of course, whether her indoors’ boss actually bought one. I guess I’ll find out later.

Of course, Vodafone and T-Mobile could have tried something REALLY innovative like offering service plans that kicked O2’s butt? Or maybe cutting prices? But if the only think they can think of is just lying to their customers or avoiding their calls, then they deserve what they’re getting.

iPhone Belfast…

The iPhone is my favourite toy this week for sure. Tonight I’ll have owned it for one week and I’ve actually been surprised at how little data I’ve been using. O2 must be laughing all the way to the bank with this one. My Marware Sport-Grip case arrived today as well so I’ll have a … Continue reading “iPhone Belfast…”

The iPhone is my favourite toy this week for sure. Tonight I’ll have owned it for one week and I’ve actually been surprised at how little data I’ve been using. O2 must be laughing all the way to the bank with this one. My Marware Sport-Grip case arrived today as well so I’ll have a look at that tonight. Her indoors bought a Carphone Warehouse-branded similar silicone suit for hers and seems happy with it. She’s got mine at home and claims to prefer it so….I may never get it….

The BBC has a balanced review of the iPhone by Darren Waters. He highlights many of the shortcomings of the device (EDGE, 2 Mpixel camera, lack of wireless sync) while also taking into account some of the benefits.

My own opinions are well documented here and elsewhere. When her-indoors got her iPhone and took it into work there was a lot of ooh’ing and aah’ing and the most poignant response was from one of the seniors who would be described as a gadget guy who claimed to feel a little sick that she had a better phone than him (and better still, it worked with his iPod and Bluetooth car kit) which apparently was a rarity. Bets are on whether he’s already bought one.

People spot the iPhone in queues and crowds and it was a talking point in the pubs and clubs as well as in the queue outside the new H&M store in Belfast. One woman had obviously played with it a lot and was simultaneously dissatisfied with her own Blackberry, expressing remorse that she wasn’t getting an iPhone soon.

I’ve been very pleased with the iPhone in terms of network speed. 300kbps is fast enough for most web pages to load quickly and over on the new NiMUG site there’s a comments feed for people to post the speeds they are getting over WiFi and EDGE with the device.

I’m loving it.

Bill Thompson not a celebrity; toys thrown from pram

Opinionated pundit Bill Thompson says: Yet I only found out about the problem when a kind reader e-mailed me to tell me that Google was warning prospective visitors that my blog might “harm” their computer. as opposed to their lives. Reading some of his material you have to ask yourself “Will I ever get those … Continue reading “Bill Thompson not a celebrity; toys thrown from pram”

Opinionated pundit Bill Thompson says:

Yet I only found out about the problem when a kind reader e-mailed me to tell me that Google was warning prospective visitors that my blog might “harm” their computer.

as opposed to their lives. Reading some of his material you have to ask yourself “Will I ever get those two minutes back?” Like todays article which is kindly syndicated worldwide by the BBC at license payer expense.

Turns out some hacker or bot compromised his version of WordPress and left him spreading software malice around the world. As a result his Google rank had an advisory that his site may include malicious software). This turns into a negative advert for a company that removes bad rankings from Google. On the BBC. Don’t I pay a license to avoid this shit?

He’s pissed with them because:

I had to e-mail them three times before I got a reply, and had to wait 10 days for that, and even then there was no information on exactly what Google had found on my site, so I had to search myself.

Yes, god forbid that a self-describing technology critic should actually have to find the problem himself and be required to maintain his own servers. I visit my own sites regularly, Bill, in order to make sure that I’m not spreading malware. Make it part of your routine.

Your article is whining that they didn’t treat you as a celebrity. And so you take the time to shout and scream on your blog, syndicated onto the BBC, about the poor service you received? Aren’t we feeling a little bit self-important here?

Now I’m not a journalist. I don’t get paid to write this (indeed, who would pay for this drivel) and I’m certainly not invited to wine and cheese parties with Apple and Microsoft. MY big mouth and stupid opinions have gotten me into hot water before and I’m sure they will again.

In addition, he calls for official processing of spam and malware listings too

Part of me would like to see this sort of listing done by the appropriate authorities, perhaps even the police, with some degree of judicial overview and a formal appeals process.

Hang on, that’s taxpayer money. To help do the thing that private companies are already doing?

P.S. The net vigilantes are the people who added the malware to your blog. Not the people who offer to help you clean it up. They’re providing a service that you can do yourself, but choose not to

What do you mean you’re not at your desk 24×7?????

A couple of years ago Mac-Sys got a commendation for their working practises with regards to work/life balance and teleworking. We did bend over backwards to assist employees who had children and also in some cases were able to allow people to work from home. It’s something that I valued when I was at Nortel … Continue reading “What do you mean you’re not at your desk 24×7?????”

A couple of years ago Mac-Sys got a commendation for their working practises with regards to work/life balance and teleworking. We did bend over backwards to assist employees who had children and also in some cases were able to allow people to work from home. It’s something that I valued when I was at Nortel and something I miss a lot now. $BIG_COMPANY has positively archaic policies when it comes to home-working, teleworking and catering (technology as well as in terms of human resources) for people who work the 9-5 and are also expected to pick up the telephone when it rings.

From The Times:

“You think that just because you have lovely babies or terrible teenagers you have a God-given right to leave the office any time you like, to go to their nativity plays or their parents’ days, while the rest of us do your work for you and keep your lovely job warm for you, without any thanks, until you see fit to come back from your blissful maternity leave or your half-term holidays.”

It’s a fair point but can equally extend to just about anyone who’s not in the office every second from 9 am to 5:30 pm. It’s easy to start with the parents – people who need to work but also want to spend quality time with their kids. Attack their insistence on a good work-life balance. Question their dedication to the job when their ex-wife dumps the kids on them early in the day and they have to leave work early. And when little Jimmy needs to go to the hospital, then again complain in muted tones about how you have to do all of this extra work.

Downing Street announced last week an inquiry into extending the right to flexible working (currently restricted to parents of children under six) to parents of children under nine, 12 or even 17. About 6.25m parents have the right to request conditions such as flexitime or working at home; if all parents of schoolchildren were included, 4.5m more would have this right. This would include the right to time off to help teenagers with their exams.

When done with the parents, turn your baleful eye to coffee breakers and extended lunchers. Better to be sitting at your desk and be unproductive than actually having time to enjoy your food. Or is it better just to resent the fuck out of people who seem to be getting more out of life?

While we’re haranguing people, spare a thought for the social leper that is the smoker. Relegated to hanging outside your building fulfilling a crippling addiction that is slowly killing them. They’re laughing it up of course because they’re working less and they won’t have to worry about the shit company pension plan going tits-up.com because they’ll be long dead of something pink, grey and heinous. Worry more about the growing heap of fag butts that end up piled outside your building because it’s a proven fact that someone who doesn’t mind inhaling tar into their lungs wouldn’t think twice about littering with the scrag ends of their disgusting habit. At least they should have the decency to die rather than clogging up hospitals with their addiction-induced illnesses whether these be cancer, punctured lungs, bronchitis or any other shit. Oh, no, that’s right – they expect the same care as the rest of us. It becomes obvious that they’d spit on you, they’d litter on you and given the chance they’d force you to breathe their smoke and justify themselves with nonchalant phrases like “Oh, I was outside” or “Sure it’s just a little bit”. Stick it up your ass you sanctimonious bastard.

A Florida company has just banned smoking amongst its employees whether they are on the clock or not.

“If you are too stupid to understand that smoking is going to kill you, then we are going to tell you that if you want to work for our company, you will not smoke,” Seigel said.

Seigel said when the non-smoking policy initially went into effect he gave employees a year to stop smoking and opportunities to receive counseling, patches and other smoking cessation programs.

Right on. It’s one thing to take time out of work to eat or spend time with children and another thing entirely to indulge a stupid addiction.

Turns out O2 are having serious issues with activation…

Could be sometime in the next 24 hours to get sorted….or maybe longer. She’s not happy. [update: A nice lady from O2 called about 2 hours after we called their customer service number and sorted everything out. She is happy again. And loving her iPhone.] Related posts: H is for ipocrisy On having half a … Continue reading “Turns out O2 are having serious issues with activation…”

Could be sometime in the next 24 hours to get sorted….or maybe longer.

She’s not happy.

[update: A nice lady from O2 called about 2 hours after we called their customer service number and sorted everything out. She is happy again. And loving her iPhone.]

Yes, even more on the iPhone

As of lunchtime today we’re officially a 2-iPhone family. A quick visit to the O2 store and boom, we’re further swelling the coffers of O2 and Apple. We also had a look at accessories such as cases and came away somewhat disappointed. I’ve ordered a Marware black silicone Sport Grip for mine which is also … Continue reading “Yes, even more on the iPhone”

As of lunchtime today we’re officially a 2-iPhone family. A quick visit to the O2 store and boom, we’re further swelling the coffers of O2 and Apple. We also had a look at accessories such as cases and came away somewhat disappointed. I’ve ordered a Marware black silicone Sport Grip for mine which is also available in blue, pink and “kinda translucent”.

We’ve also ordered a green ifrogz Tadpole which is going to make my old iPod Video into a movie-playing handset for the wee boys in our life (and maybe the little girl too)

The guy who helped us in O2 was very chatty. He said the iPhone was a very solid seller despite the reports of it being a flop in the UK. He said that when the Sirocco and the Prada were released it was much the same. Small queue, but lots of people calling in afterwards to see if they had them. While we were there, we saw another two being sold so they’re shifting quick enough and every demo model had someone playing with it. He bemoaned the range of cases they had received, claiming there were much better ones out there (there are) and suggested we pop over to Carphone Warehouse which sported a different range and again, their demo models were all occupied. There were also plenty of headphone adapters, extra charging cables, extra base stands and suchlike though no sign of the elusive bluetooth headset.

According to O2 via the Mirror on Sunday:

Demand has exceeded our expectations and we believe it will be the fastest selling mobile ever,” a spokesperson for O2 said. “We’ve hundreds of thousands of devices to sell and we are extremely happy with how things have gone.” British newspaper The Times cites O2 CEO Peter Erskine, who calls the iPhone the fastest-selling device the company has ever seen, and claims that sales are already in the “tens of thousands” since the Friday launch. Two-thirds of these are said to be for new O2 subscribers.

She’s sitting in her office right now with her iPhone charging and waiting impatiently for hometime when we go home and activate it.

iPhone: battery, billing

Owning an iPhone is not without issues. There are some things which aren’t exactly as you’d expect. I’ve noticed a couple of bugs, had the handset crash on me once and will be putting these onto RADAR as soon as I get the chance.     Battery While the battery is streets ahead of my … Continue reading “iPhone: battery, billing”

Owning an iPhone is not without issues. There are some things which aren’t exactly as you’d expect. I’ve noticed a couple of bugs, had the handset crash on me once and will be putting these onto RADAR as soon as I get the chance.
 
 

Battery

While the battery is streets ahead of my K800i, it’s still needing recharged about every day. Reason being that I’m an incredibly heavy user of data and have aggressively set my email to check every 30 mins whether I’m on WiFi or EDGE/GPRS. This means the device is working all the time (considering I may be the type to compulsively check my email anyway and I get a LOT of email). And listening to music and watching movies really saps the battery quickly. Am I expecting too much? Probably.

In comparison, my K800i was out of charge around the same time despite the fact it was doing nothing at all in the same period. Standby the whole time.
 
 

Billing

O2 Bill this morning: £46.45
Tariff signed up for: £45

Reason for extra: Friday night. Billing was from 10th Nov.

*sigh*

You bought Leopard….

When Leopard was delayed early this year, a lot of my friends who use Windows took the opportunity to guffaw that the four month delay was equivalent to Vista’s five year delay. Pricks. The lot of them. Playing with an iPhone this weekend has made me realise where we’re going with operating system. The earlier … Continue reading “You bought Leopard….”

When Leopard was delayed early this year, a lot of my friends who use Windows took the opportunity to guffaw that the four month delay was equivalent to Vista’s five year delay.

Pricks. The lot of them.

Playing with an iPhone this weekend has made me realise where we’re going with operating system. The earlier realisation that Apple had “stuck NeXTStep on a phone” was one thing.

I’m pretty sure that Apple will charge iPhone users for a 2.0 software release is a second thing altogether. I bought Mac OS X 10.5 “Leopard”. Would I buy iPhone OS X 2.0?

My iPhone and my Mac are both running flavours of Leopard. In the next two years we’re going to see probably 12 dot updates to Leopard (10.5.1 is about to hit the streets) and we’re likely to see some updates to the iPhone software too, most notably in February when they’re about to release the SDK. These can be seen as maintenance updates much like the dot releases in Mac OS X. They tend to add minor functionality as well, but the major advances are left to pay upgrades.

I don’t remember ever paying for an upgrade for my Palm, Newton or mobile phone. But then the Newt didn’t even last a year before it was canned. The Palm Vx ended up in a drawer when I got my Sony Ericsson T39m and since then I’ve had a new mobile every year and never bothered upgrading any software. The ability to upgrade has never been advertised…

I did upgrade my Nokia N800 and I will again when OS2008 is released later this year. Nokia have stated they’re not expecting everyone to buy these devices as this is part of a strategy to build a platform rather than make a killing just yet.

From that point of view I think Nokia and Apple are the platforms to watch.

Obviously I’d rather not be charged for an OS upgrade for a phone, even a phone as sexy and capable as an iPhone, and I’d hope it was included in the monthly fees that Apple is gouging out of O2 (which in turn it gouges out of me).

College degree or Entrepreneur

There’s a meme going round that you don’t need a college degree to be a success especially if you’re going to start your own business. It’s true. Citing examples such as Bill Gates, Henry Ford and Simon Cowell, it goes to show that success is not made out of paper qualifications. It’s all about talent, … Continue reading “College degree or Entrepreneur”

There’s a meme going round that you don’t need a college degree to be a success especially if you’re going to start your own business.

It’s true.

Citing examples such as Bill Gates, Henry Ford and Simon Cowell, it goes to show that success is not made out of paper qualifications. It’s all about talent, hard work, savvy and not a small amount of luck.

However you shouldn’t go through life thinking that college is a waste of time. I once told Aidan that I believed that you would only end up working in the field you studied in if you were very unlucky. My own example, a degree in Genetics, and yet I work in information technology and I’m glad of it. Though I love biology/genetics as a subject and I love being informed about it, I’d not have been as happy to work in that field for the rest of my life.

It’s natural to wonder whether college is really necessary. A college degree, as many have found, is no guarantee of a good career.

Going to college is not a guarantee of a career – you actually have to put some work in and keep working after the fact. Any fool that thinks a college degree is going to guarantee them success probably doesn’t need the degree (they’ve probably got the family connections).

As a commenter on the article remarked: you’ll be lucky to get the kind of success they describe with three college degrees. Using Richard Branson or Michael Dell as your life guru is one thing but don’t consider yourself a failure of you don’t achieve their lofty heights.

In many cases the luck element in terms of timing was just right. It would be hard for Michael Dell to make his fortune now if he were a college student building PCs in his dorm room. The same goes for Henry Ford. Looking at a recent example, Mark Zuckerberg is currently riding the crest of the wave that is Facebook which was started in February 2004 and has just been valued at $15 billion (which is about enough to get two gravy chips and a pastie by todays inflation).

Of course, some companies won’t even look at you if you don’t have a college degree. I remember campaigning to a manager in Nortel back in 1996 that they should get a recruiter out to see the writer of Dreadling, who was a Belfast teen. The reply was “But he wouldn’t have a degree.” which, as you can tell, is a bllinkered attitude directly linked to their share price (I’m kidding here). I hear he was whisked off to Apple after a stint at Biznet. He was described to me about a year later as a “star” by one of the seniors at Biznet. Every company should look for stars, college degree or not.

A college degree is a piece of paper which says “This person is capable of a standard of work.” There will always be cheats in the system (like one girl who got her boyfriend to do all of her coursework. She did tremendously well in coursework and then did badly in the exam, coming out with the lowest Honours classification after being a star pupil all year – which goes to show, you don’t have to work hard when there’s coursework involved). For the most part, however, it is a certification of some ability to think, write and prepare reports. There’s not much room for innovation as an undergraduate – the equipment you’re given is substandard, the teaching you’re given is full of personal bias and the postgraduates assigned to you actually hate you passionately with an intensity that increases every time to speak to them – so any undergrad who shows some innovation is going to be outside the norm.

Some of the most talented people I know don’t have college degrees yet they have managed to build up a resume which has some of the biggest names in business. They’ve proved their worth in terms of their ability to produce extraordinary results, their ability to learn quickly and make good relationships with colleagues.

I’m glad I went to college. I learned a lot, made some friends (retained very few) and had some fabulous experiences. I didn’t spend any of it “off my face” on drugs or alcohol (which makes me a bit of an oddity apparently) but I don’t feel I missed out any. I fell in with a “bad crowd” in terms of nocturnal entertainment because having reliable lab partners was of more value to me than a night out with the lads. College gave me my first exposure to real computers. Before this I’d had a Spectrum. In college I was logged into some DEC UNIX workstations and playing with telnet, finger, ftp because that’s all we had. There was no WWW at the time. I remember logging in one day and seeing a new icon in the Applications folder. Mosaic? And of course there wasn’t much out there. We certainly couldn’t buy anything over the net. And there was almost zero advertising. You had to go and look for it. But we had email, we had instant messenger (zwrite on the DECs, and talk to chat to people on other UNIX systems worldwide.), we met in virtual worlds (MUDs, MUSHes) and we built simple web sites. I find it a little bizarre that I can Google for my student ID from 1990 and find posts I made to newsgroups and mailing lists. I guess that’s a rather unfortunate non omnis moriar and not one I’d hoped for. I was in the College OTC and that meant I travelled, learned to shoot guns, went climbing an abseiling, flew in helicopters, drove tanks and otherwise had a great time. I’d not have missed that for the world.

College gave me a grounding in Information Technology. It gave me some great experiences. And it taught me a little about biology, evolution, genetics, chemistry and people.

The Irish Times covers the iPhone launch in Belfast

Some idiot gets quoted in the Irish Times: Third in the line was Matt Johnston, a 35-year-old self-confessed “computer geek” from Belfast. “A nice bit of kit,” he said, after buying the iPhone. Whatever about the quiet level of interest last night, this is the future, according to Johnston. “Look, in 10 years’ time having … Continue reading “The Irish Times covers the iPhone launch in Belfast”

Some idiot gets quoted in the Irish Times:

Third in the line was Matt Johnston, a 35-year-old self-confessed “computer geek” from Belfast. “A nice bit of kit,” he said, after buying the iPhone.

Whatever about the quiet level of interest last night, this is the future, according to Johnston.

“Look, in 10 years’ time having an iPhone will be the same as having a watch. You’ll look strange if you don’t have one.”

That’s a bit of paraphrasing. What I said was that if you don’t have a phone like an iPhone then you’ll look strange. That includes all sorts of smartphone obviously. As people in the UK are now considering SMS texts as part of their normal communication, in ten years we’ll all be connected…

The turnout was lukewarm in Belfast but it wasn’t bad chatting to the people there. You have to remember there’s 280 million people in the US and less than a quarter of that in the UK. And there’s only 1.5 million people in Northern Ireland. iPhone will sell in the hundreds or thousands in Northern Ireland, not the millions.